Privacy Policy
Last updated: September 2026
At FANPEN AFRICA LTD, we respect your privacy and are committed to handling personal information responsibly, fairly and securely.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, use our services, access our resources, submit work to us or participate in our learning programmes.
It applies to information collected through our website and, where relevant, through our publishing, editorial, learning and related services.
1. Who We Are
FANPEN AFRICA LTD is a publishing, media and learning company based in Nairobi, Kenya.
For purposes of applicable data protection law, FANPEN AFRICA LTD may act as a data controller in relation to personal information collected through this website and our services.
2. Information We May Collect
Depending on how you interact with FanPen, we may collect information such as:
- your name;
- telephone number;
- email address;
- postal or contact details;
- information submitted through enquiry, registration or application forms;
- information relating to a publishing, writing, editing or learning service you request;
- manuscripts, writing samples, illustrations, documents or other materials you submit to us;
- programme registration and participation information;
- payment or transaction-related information;
- communications between you and FanPen;
- information you voluntarily provide when downloading or requesting resources; and
- technical information relating to your use of our website, where applicable.
We aim to collect only information that is reasonably necessary for the relevant purpose.
3. How We Use Your Information
We may use personal information to:
- respond to enquiries and communicate with you;
- provide publishing, editorial, writing and related services;
- register and administer learners in our programmes;
- communicate with parents or guardians where appropriate;
- deliver online or physical classes, workshops and other learning experiences;
- provide requested resources or materials;
- review manuscripts, proposals and other materials submitted to us;
- process payments and maintain appropriate business records;
- improve our website, programmes, resources and services;
- send service-related information;
- send promotional or marketing communications where permitted and appropriate;
- protect the security and integrity of our website and services; and
- comply with applicable legal and regulatory requirements.
We will not use personal information for purposes that are incompatible with the reason for which it was collected unless permitted by law or appropriate consent has been obtained.
4. Children and Young Learners
FanPen offers some learning experiences, resources and programmes intended for children and teenagers. Protecting children’s privacy is particularly important to us.
Where personal information relating to a child is required, FanPen will take reasonable steps to ensure that it is collected and processed appropriately and in the child’s best interests.
Where required, we will seek the consent of a parent or legal guardian before collecting or processing a child’s personal information. We may also use appropriate measures to establish the learner’s age and verify parental or guardian consent.
Parents and guardians may contact us regarding personal information relating to a child under their care.
We do not knowingly use children’s personal information for unrelated commercial or marketing purposes.
These protections reflect the specific requirements applying to children’s data under Kenyan law.
5. Photographs, Videos and Learner Work
From time to time, FanPen programmes may involve photographs, video recordings, audio recordings, learner writing, artwork or other creative work.
Where such material identifies a child and is intended for publicity, promotional or other purposes beyond what is reasonably necessary to deliver the programme, we will seek appropriate permission from the parent or guardian where required.
6. Publishing and Manuscript Submissions
When you submit a manuscript, proposal, writing sample, illustration or other material to FanPen, we may use the information and materials you provide to evaluate your enquiry, communicate with you and provide the service you request.
Submitting material through our website does not by itself transfer copyright or ownership of that material to FANPEN AFRICA LTD.
Any transfer, licence, assignment or other arrangement concerning intellectual property will be governed by the applicable agreement between FanPen and the relevant author, creator, client or rights holder.
7. Sharing Your Information
We do not sell your personal information.
Where reasonably necessary, information may be shared with trusted service providers, contractors or professional partners who assist us in operating our business or delivering services—for example, website hosting, communications, payment, printing or other service providers.
We may also disclose information where required by law, regulation, court order or a competent authority.
Where third parties process personal information on our behalf, we will take reasonable steps to ensure that the information is handled appropriately.
8. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide our services, maintain legitimate business records or meet applicable legal, contractual and regulatory requirements.
When information is no longer reasonably required, we may securely delete, destroy or anonymise it, as appropriate.
9. Cookies and Website Technologies
Our website may use cookies or similar technologies that help the website function, understand how visitors use it or improve the visitor experience.
Where required, visitors will be given appropriate information or choices regarding non-essential cookies.
10. Marketing Communications
Where permitted, we may occasionally send information about FanPen programmes, services, resources, publications or opportunities that may be relevant to you.
Where consent is required for such communications, we will seek it appropriately. You may ask us to stop sending marketing communications at any time.
11. Your Rights
Subject to applicable law, you may have the right to:
- be informed about how your personal information is used;
- request access to personal information we hold about you;
- request correction of inaccurate or misleading information;
- object to certain processing;
- request deletion where applicable;
- request restriction of certain processing;
- withdraw consent where processing is based on consent; and
- exercise other rights available under applicable data protection law.
12. Protecting Your Information
We take reasonable administrative, organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
13. Links to Other Websites
Our website may contain links to third-party websites or platforms.
FanPen is not responsible for the privacy practices or content of websites and services operated by third parties. We encourage visitors to review the privacy information provided by those services.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, operations or applicable requirements.
15. Contact Us
Questions, concerns or requests concerning this Privacy Policy or personal information held by FanPen may be directed to:
FANPEN AFRICA LTD
P.O. Box 18516-00100
Nairobi, Kenya
Email: hello@fanpenafrica.com
Telephone: +254 142 178 375